Refund policy
Return & Refund Policy
At Noventra Chroniq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Window
We accept returns within 30 days of the delivery date.
Return Eligibility
To qualify for a return, items must:
- Be unused and in their original condition.
- Include the original packaging, manuals, and accessories.
- Not show signs of wear, damage, or alteration.
Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Personalized or custom-made products.
- Clearance or final sale items.
- Products damaged due to misuse.
Refund Process
Once we receive and inspect your return, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Return Shipping
If the return is due to our error or a defective product, we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping expenses.
Exchanges
If your item arrives damaged or defective, please contact us within 7 days of delivery. We'll gladly replace it.
Contact Us
Noventra Chroniq
Email: abuzada89@gmail.com
Phone: 3143179067
Address:
1518 Jewel Valley Rd
Boulevard, CA 91905
United States